Returns & Exchanges

At Alesyajewelery, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack your jewelry in its original branded packaging, ensuring all certificates and promotional materials are included.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects the item, we will process your refund to the original payment method or ship your new selection within 5-7 business days.