Frequently Asked Questions
Everything you need to know about your Alesyajewelery experience.
What materials are used in your jewelry?
We use high-quality materials including 18k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure lasting shine and durability.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region, while international orders may take 10-15 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place, preferably in the Alesyajewelery pouch provided.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Is my payment secure?
Absolutely. We use industry-standard SSL encryption to protect your details, and we accept all major credit cards, PayPal, and secure mobile payment options.